Payments

We only accept PayPal,which is easy and safe to pay!

Shipping

Spirit of lunar  ships worldwide.

 

We work with deutsche Post/DHL.


 domestic 2-5 working days

international 9-15 working days

all trackable and insured!


Once the shipment is sent, the user will be notified by email containing the tracking number of the shipment.

Delivery to countries outside the EU
Recipients of shipments outside the EU are responsible for any customs fees, duties, taxes and other levies.
Spirit of lunar- Inh. Nadja Peter has no control over these charges. We are not able to give you any information about the cost that would be, as customs policies and import duties  vary widely from country to country.
Please check the local laws and regulations regarding import before buying. You should contact your local customs office for current charges before to order, hereby you will not be surprised by charges you were not expecting.

In case that the shipment hasn't been successfully delivered to the address due to incorrect information provided by the buyer, such as phone number, address, etc. or if the buyer for some reason decided not to accept the parcel, the shipment will be returned at the expense of the buyer. We will keep shipping costs both ways from the total amount of the order that we have to refund once we receive the return.

Please note that we are able to ship orders with payments by PayPal only to the shipping address shown at your PayPal order!

Return & Exchanges

Spirit of lunar- Inh. Nadja Peter has worldwide returns and exchanges.

All items will be inspected on return. If the items are not in their original condition (e.g. washed, worn, pet hairs!) we reserve the right not to accept your return, and to send the product back to your address and the shipment will be on your expense.

We don´t accept returns or exchanges for the following items:

- Sale items

- Underwear

- customized items

- reasoned by the color of your item

EXCHANGE

In case of exchange you should contact us at spiritoflunarclothing@gmail.com  no longer than 7 days after delivery.

We need to know your order number and which items would you like to exchange.

Exchanges will only be allowed for the same item in the same color but if you need a differnet size.

The delivery costs are at the buyer's expense. We have no requirements towards the method of delivery,

as long as it is trackable and insured.

We expect to receive the tracking number of the shipment within 3 days from receiving the approve of your exchange request.

RETURNS FROM NON-EU MEMBER STATES

Returns are handled on case by case basis!

In case of return you should contact us at spiritoflunarclothing@gmail.com no longer than 7 days after delivery.

 Returns from Non-EU Members have to be accompanied by the Return Document of their return request. Please, give the document to the courier together with the shipping label of your return parcel. Please note that all customs duties and taxes, if there are any, will be at the buyer's expense.

The items returned are your responsibility until they reach our warehouse, so make sure they are packed up properly and

can not get damaged on the way!


We will accept returns only if they are trackable & insured.
We expect to receive the tracking number of the shipment within 3 days from receiving the approve of your return request.

RETURNS FROM EU MEMBER STATES
 

In case of return you should contact us at spiritoflunarclothing@gmail.com no longer than 7 days after delivery.

The delivery costs are at the buyer's expense. We have no requirements towards the method of delivery,

as long as it is trackable and safe.

The items returned are your responsibility until they reach our warehouse, so make sure they are packed up properly and

can not get damaged on the way!

Please note that if you are in a hurry you should choose a faster delivery method. We would not be able to refund you before receiving your return and verifying its condition. If you use your National post service the delivery usually takes 7-14 working days. You should check this before choosing the shipping method.

We expect to receive the tracking number of the shipment within 3 days from receiving the approve of your return request.

EXCHANGE

In case of exchange you should contact us at spiritoflunarclothing@gmail.com  no longer than 7 days after delivery.

We need to know your order number and which items would you like to exchange.

Exchanges will only be allowed for the same item in the same color but if you need a differnet size.

All items will be inspected on exchange. If the items are not in their original condition (e.g. washed, worn, pet hairs!) we reserve the right not to accept your return, and to send the product back to your address and the shipment will be on your expense.

Sale items cannot be exchanged!

The delivery costs are at the buyer's expense. We have no requirements towards the method of delivery,

as long as it is trackable and safe.

We expect to receive the tracking number of the shipment within 3 days from receiving the approve of your exchange request.

 

 

Privacy Policy

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